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Remote Management, Apps & Firmware

How do I factory reset a device using ViewSonic Manager?
Applies to: ViewSonic Manager factory reset Select a single device on the Devices page, open the Factory Reset option in the side panel, and type the devic...
Wed, 28 Oct, 2026 at 6:53 PM
How do I update device firmware using ViewSonic Manager?
Applies to: ViewSonic Manager firmware update From the side panel on the Devices page, use the Update Firmware command to check for and apply a firmware up...
Wed, 28 Oct, 2026 at 6:53 PM
How do I install or uninstall apps using ViewSonic Manager?
Applies to: ViewSonic Manager app management From the Devices page, select the target devices, click Apps on the top toolbar, then choose Install or Uninst...
Wed, 28 Oct, 2026 at 6:53 PM
How do I send remote-control commands to devices in Manager?
Applies to: ViewSonic Manager Devices page Select one or more devices on the Devices page and use the side panel that appears to send remote-control comman...
Wed, 28 Oct, 2026 at 6:53 PM
What remote commands can I send with ViewSonic Manager?
Applies to: ViewSonic Manager remote commands ViewSonic Manager lets admins send remote-control commands to enrolled devices, such as adjusting volume, pow...
Wed, 28 Oct, 2026 at 6:53 PM
Can Manager uninstall pre-installed or manually installed apps?
Applies to: ViewSonic Manager app management No. Manager can only uninstall apps that were installed through the Manager console. It cannot uninstall apps ...
Wed, 28 Oct, 2026 at 6:53 PM
How do I upload a custom APK to ViewSonic Manager?
Applies to: ViewSonic Manager Apps page Go to the Apps page and use the upload option to add your own APK file to Manager's app repository. Only the AP...
Wed, 28 Oct, 2026 at 6:53 PM
What is the difference between a firmware update and an Android version upgrade?
Applies to: ViewSonic Manager; firmware; Android upgrade A standard firmware update, sent from the Devices page side panel, updates a device's firmware...
Wed, 28 Oct, 2026 at 6:53 PM
How do I push an Android version upgrade across multiple devices?
Applies to: Manager Advanced; Jobs; Android version upgrade Pushing an Android version upgrade to a fleet of devices is a Manager Advanced workflow, set up...
Wed, 28 Oct, 2026 at 6:53 PM
How do I back up and restore Manager settings?
Applies to: ViewSonic Manager Backup and Restore Use the Backup and Restore option in Manager Settings to create a restore point of your entity's devic...
Wed, 28 Oct, 2026 at 6:53 PM