Applies to: ViewSonic Manager Devices page

Select one or more devices on the Devices page and use the side panel that appears to send remote-control commands. Each command has its own icon and set of options, and most commands take effect on the device as soon as the command is sent.

Before you begin

You need a Manager admin account with permission to send commands to the devices you want to manage, and the target devices must be enrolled and online to receive the command.

Send a command from the side panel

To send a remote-control command to one or more devices:

  1. Click the Menu to open the side panel.

  2. Click Devices.

  3. Click the All Devices tab.

  4. On the device list, click the checkbox for the devices you want to manage. A side panel appears on the right.

  5. Click the icon for the command you want to send, and configure any options it requires.

  6. Confirm the command to send it to the selected devices.

The side panel only shows commands available for the license type applied to the selected devices, so the exact list of commands can vary depending on which devices you selected.

Additional notes

Some additional points that may be useful:

  • Caution: review each command carefully before sending it. Some commands, such as restart, factory reset, or a firmware update, immediately affect how the device behaves and cannot be undone once sent.

  • Most commands apply immediately, but some may require manual action on the device itself, or for the device to come back online.

  • If you select devices of different models, some commands may not apply to all of them — check the Manager device capability chart if a command does not appear to work.

Need more help

If a command does not reach a device, or the device does not respond as expected, contact ViewSonic Support with the device name, the command sent, and the time it was sent.

Related articles

For a more detailed breakdown of this topic, visit the KnowledgeBase articles below: