How can we help you today?Troubleshooting
Applies to: myViewBoard 3.0 account / license Issue You expect Pro access, but your license or subscription status doesn't appear correctly in myViewB...
Tue, 29 Sep, 2026 at 5:42 PM
Applies to: myViewBoard, with Google Drive Issue When saving or exporting a file that originated in Google Drive, myViewBoard creates a new copy — often w...
Tue, 29 Sep, 2026 at 5:42 PM
Applies to: myViewBoard 3.0 Issue Fonts change, appear substituted, or look different after opening or importing a lesson file in myViewBoard 3.0, especia...
Tue, 29 Sep, 2026 at 5:42 PM
Applies to: myViewBoard 3.0 on ViewBoard IFP, with the Companion app Issue You cannot sign in to a ViewBoard IFP by scanning its QR code with the Companio...
Tue, 29 Sep, 2026 at 5:42 PM
Applies to: myViewBoard 3.0 for Windows Issue myViewBoard 3.0 cannot be installed on a Windows device — the installer does not open, the installation stop...
Tue, 29 Sep, 2026 at 5:42 PM
Applies to: myViewBoard, with cloud storage services Issue Your cloud storage connection appears to disconnect, or files can't be accessed consistentl...
Tue, 29 Sep, 2026 at 5:42 PM
Applies to: myViewBoard 3.0 Issue myViewBoard 3.0 crashes, freezes, becomes slow, or stops responding during use. What to try first Work through these s...
Tue, 29 Sep, 2026 at 5:42 PM
Applies to: myViewBoard, Google Workspace Entity admins Issue Google Workspace configuration or permissions prevent expected user sync or myViewBoard acce...
Tue, 29 Sep, 2026 at 5:42 PM
Applies to: myViewBoard, Google Workspace admins and end users Issue Users see an extra Google Drive permission checkbox — such as See, edit, create, and ...
Tue, 29 Sep, 2026 at 5:42 PM
Applies to: myViewBoard 3.0 on Windows 11 Issue Some users on Windows 11 have reported that files containing Chinese characters — in the file name or in t...
Tue, 29 Sep, 2026 at 5:42 PM