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FAQ

Which iOS versions are supported on the myViewBoard app?
The myViewBoard app supports iOS 9.0 and newer.
Tue, 12 Jun, 2018 at 4:35 PM
What to do if I cannot find a participant in the cast moderation list?
Please follow below instruction to solve the issue: 1. Ask the participant to reconnect again 2. Turn off the casting function and turn it back on again, ...
Tue, 12 Jun, 2018 at 4:37 PM
What to do if a participant's screen can't be seen but only a black screen is visible on myViewBoard for Windows even the participant's in the cast moderation list?
Please follow below instrucitons to solve the issue. 1. Turn off the participant's connection then turn it back on again 2. Ask participant to reconnect
Sat, 7 Apr, 2018 at 5:51 PM
Web content in the Embedded Browser is not rendering when using an Intel Iris Xe Graphics processor.
When the Embedded Browser is not showing web content, as shown in the image below, check if you are using an Intel Iris Xe Graphics processor.  ...
Tue, 5 Sep, 2023 at 12:16 PM
Why do I keep seeing error message "Access denied"?
You may be temporarily experiencing issues connecting to the internet or to our directory service servers.  Please check the following: 1. Make sure...
Sat, 7 Apr, 2018 at 7:37 PM
What's the requirement of network bandwidth to ensure myViewBoard functions smoothly?
The ViewBoard IFP display is based on Android and supports a "Shared" Ethernet connection between the ARM based Android TV Scaler and the x86 Wind...
Fri, 30 Mar, 2018 at 5:19 PM
How do I collect and show the PC's information?
Please follow below instruction to get PC information. Open myViewBoard for Windows Click "Settings menu" button Click "?" button ...
Sat, 7 Apr, 2018 at 7:42 PM
How do I show 3rd party open source library licenses?
Please follow below instruction to get open source library license. Open myViewBoard for Windows Click "Settings menu" button Click "?&qu...
Sat, 7 Apr, 2018 at 7:42 PM
How do I find the help page for myViewBoard?
Please follow below instrucon to see help page. Open myViewBoard for Windows Click "Settings menu" button Click "?" button Select ...
Tue, 29 Aug, 2023 at 11:54 AM
I cannot send my screen to ViewBoard with the Cast In function because of “myViewBoard extension is disabled” alert in Chrome
Since the Chrome extension is an application installed on your Chrome browser, the myViewBoard team will continuously update it in order to provide the best...
Fri, 18 May, 2018 at 4:42 PM