Applies to: ViewSonic Manager; Entity Owner/Admin

If a current Entity Owner or Manager admin is still available, they can grant Manager access to a new admin or transfer the Owner role themselves — this is the fastest path. If no current Owner or Manager admin at your organization can do this (for example, the person has left and no one else has admin rights), you will need to contact ViewSonic Support for help regaining access.

Before you begin

First check whether anyone else at your organization currently has Entity Owner, Entity Admin, or Manager admin rights. Self-service transfer or access grants only work if at least one current admin or the Owner is still able to sign in.

If a current admin or Owner is available

Have that person perform the needed change directly:

  • To grant Manager access to a new admin, see "How do I assign or remove Manager administrators?"

  • To transfer the Entity Owner role, the current Owner will need to use the owner transfer option available to them in their console.

If no current admin or Owner is available

If the previous Entity Owner or Manager admin has left and no one remaining at your organization has admin rights, self-service options will not work. In this situation:

  • Contact ViewSonic Support to explain the situation and request help recovering admin or Owner access for your organization.

  • Be prepared to work with Support on verifying your organization's identity and authority to request this change.

Additional notes

Some additional points that may be useful:

  • The exact verification steps Support uses for this type of request are not documented in this tracker yet — contact Support directly for current requirements.

  • Avoid delaying this request. The longer an organization goes without an active Owner or Manager admin, the harder it can be to make routine changes like adding new devices or users.

Need more help

Contact ViewSonic Support and explain that your organization's previous Entity Owner or Manager admin is no longer available. Include your organization name and domain, and the name/email of the person who should become the new Owner or admin.

Related articles

For a more detailed breakdown of this topic, visit the KnowledgeBase articles below: