Applies to: ViewSonic Manager; device enrollment

ViewSonic Manager supports four ways to enroll a device: a 6-digit PIN read from the device, the device's serial number, a QR code scanned through the myViewBoard Companion app, or a batch xlsx file for adding many devices at once. Which method you use depends mainly on whether you are physically at the device and how many devices you need to add.

Before you begin

You need Manager admin access to add devices. The target device must be powered on and connected to the network, with the Manager app installed. For the QR code method, you also need the myViewBoard Companion app installed on a mobile device and an Entity Admin sign-in.

Add via 6-digit PIN

Use this method when you are next to the device and only adding one at a time.

  1. On the target device, open the app list and launch the Manager app.

  2. Note the 6-digit PIN shown on the message that appears, then tap outside the message to close it.

  3. In the Manager web console, open the Add Device screen and confirm the Pin tab is selected.

  4. Enter the 6-digit PIN.

  5. (Optional) Add a device name and assign it to a group.

  6. Click OK. The device should appear in the Device list, and the device itself should show a Pairing successful message.

Add via serial number

Use this method if the Manager app is not available or you cannot access the device's PIN screen.

  1. Locate the device's serial number, either in the device Settings app or on a physical label on the unit.

  2. In the Manager web console, open the Add Device screen and select the Serial Number tab.

  3. Enter the serial number.

  4. (Optional) Add a device name and assign it to a group.

  5. Click OK.

Add via QR code and the Companion app

Use this method if you prefer to enroll from a mobile device.

  1. On the target device, open the Manager app to display the QR code. Leave the message open until enrollment completes.

  2. On your phone, sign in to the myViewBoard Companion app with an Entity Admin account, in the entity where you want to enroll the device.

  3. Tap the QR reader and scan the code shown on the device.

  4. Verify the correct entity is selected, add any extra device information if needed, and tap Submit.

  5. Confirm the device now appears in the Manager Device list.

Add via batch file import

Use this method when you need to add multiple devices at once.

  1. In the Manager web console, open the Add Device screen and download the provided xlsx template file.

  2. Fill in one row per device: PIN, device name, asset tag, notes, group name, and parent group (if nesting into a subgroup).

  3. Save the file, then use the Import device list option in the Add Device screen to select it.

  4. Review the entries in the Add Device dialog — you can still edit them here.

  5. Click OK, then check the Device list to confirm all entries imported.

Additional notes

Some additional points that may be useful:

  • In the batch template, group names must not exceed 64 characters, and multiple groups for one device are separated by commas.

  • Subgroups in the batch template use the format Parent=>Subgroup, and can be nested up to 3 layers deep.

  • If a device does not show a PIN when launching the Manager app, it may already be enrolled in another Manager console and needs to be un-enrolled first.

Need more help

If an enrollment method fails, confirm the device is online and running the latest Manager app version, then contact ViewSonic Support with the enrollment method used, the device model and serial number, and any error message shown.

Related articles

For a more detailed breakdown of this topic, visit the KnowledgeBase articles below: