Applies to: ViewSonic Manager device enrollment

Issue

Your display is online and connected to the network, but it does not appear in the Manager device list.

What to check first

Work through these steps in order:

  1. Remember that being connected to the network is not the same as being enrolled in Manager. A device must be separately enrolled before it appears in your device list.

  2. Confirm the Manager app is installed and open on the device. On most ViewSonic devices it is preinstalled.

  3. On the device, open Manager and check whether it is showing a PIN or QR code on screen, waiting to be enrolled.

  4. In the Manager web console, use the matching enrollment method (PIN or QR code) to add the device under the correct Entity.

  5. Confirm you are signed in to the correct Entity in the Manager console, since a device can only appear under the Entity it was enrolled to.

  6. If the device was previously enrolled to a different Entity or Manager console, it will need to be released from that enrollment before it can be added to yours.

When to contact Support

Contact Support if you have confirmed the Manager app is installed, the device is showing a PIN or QR code, and you are enrolling under the correct Entity, but the device still does not appear.

Information to include in your ticket

To help us resolve this faster, please include:

  • Device model and serial number

  • Organization / Entity name

  • Whether the Manager app shows a PIN or QR code on the device

  • Whether the device was previously enrolled to another entity or console

Related articles

For a more detailed breakdown of this topic, visit the KnowledgeBase articles below: