Possible Causes: 

 

  • Network Connectivity Issues: Poor internet connection or network disruptions can hinder students' ability to submit their answers. This can occur if the student's device is not connected to a stable network or if there are network issues on the school's end. 
  • Technical Glitches: Sometimes, technical issues within the ClassSwift platform can prevent students from submitting their answers. These glitches may arise due to system updates, software bugs, or other unforeseen issues. 
  • Student Device Issue: In some cases, problems with the student's device can prevent answers from being submitted. This could include issues such as outdated software, incompatible devices, or hardware malfunctions. 

  

Troubleshooting Steps: 

  

  • Check Internet Connection: Ensure that both the teacher's and students' devices are connected to a stable internet connection. You can use https://fast.com/ to perform a speed test and assess the current network speed, checking the stability of the device's network connection. 
  • Refresh the Page/Restart the Device: Sometimes, simply refreshing the page or restarting the device can resolve temporary technical glitches. Encourage students to refresh their browser or restart their device. 
  • Try a Different Device: If possible, try submitting answers from a different device to rule out any device-specific issues. 
  • Contact Support: If the issue persists, students should reach out to their teacher or IT support for further assistance. They can also contact ClassSwift support for further troubleshooting assistance, providing the following details: 

 

  1. ClassSwift version number:  
  2. Computer information (Windows version, CPU/RAM, and whether an external monitor is used): 
  3. Student-side device information (Windows version, CPU/RAM, and whether an external monitor is used):  
  4. Network status (wired/wireless, average network speed):  
  5. Description of the issue (e.g., students can see the quiz questions, but encounter issues when submitting answers): 

  

By following these troubleshooting steps, students should be able to resolve issues preventing them from submitting their answers in ClassSwift.