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General Questions

How many monitors can I connect when utilizing the Daisychain connection?
VP2468 supports up to four FHD in Daisy Chain connections.
Fri, 23 Mar, 2018 at 6:26 PM
Why isn’t the monitor displaying anything after I plug in my DisplayPort input?
Please make sure your DisplayPort input is connected to the monitor DisplayPort port or mini DisplayPort port, and not to the DisplayPort output port.  If ...
Fri, 23 Mar, 2018 at 6:28 PM
Minor image retention may occur when a static image is displayed on the screen for extended periods of time.
This is a normal occurrence for In-Plane Switching (IPS) monitor panels. The longer an image is left static on the screen, the more noticeable image retent...
Fri, 23 Mar, 2018 at 6:29 PM
How to check my monitor’s current firmware version?
Go to OSD >> Setup Menu >> Information, where you will see your current FW Version.  For VP2468 versions M001 and M002, this function is not su...
Fri, 23 Mar, 2018 at 6:31 PM
Do the VP2468’s USB ports support Apple device power charging?
The 4 USB ports support 5V 900mA Apple device power charging. The fourth downstream USB port can support device charging while the display is on “standby...
Fri, 23 Mar, 2018 at 6:32 PM
Do VP series monitors support an Apple MAC Thunderbolt connection?
Thunderbolt connections are compatible with the DisplayPort standard; you can use a mini DisplayPort cable to connect between your Apple MAC Thunderbolt con...
Fri, 23 Mar, 2018 at 6:33 PM
How to update my monitor’s firmware?
You can visit to check and download the latest firmware version with the update tool. Before using the updat...
Tue, 28 Aug, 2018 at 9:36 AM
Why “FW_Update_Tool_with_VP2468_M003” still can’t detect my monitor even monitor power is ON and USB cable is connected to PC properly?
This issue occurs when “FW_Update_Tool_with_VP2468_M003” installed on Windows 10 Anniversary Update and been fixed in “FW_Update_Tool_with_VP2468_M004”.  P...
Tue, 27 Mar, 2018 at 12:58 PM
How do I enable 4K resolution with a 60Hz refresh rate via USB Type-C?
To enable 4K at 60Hz over USB, go into the OSD Setup Menu -> Select ‘"SB 3.1" -> Select "Turn Off".   * Using USB Type-C to disp...
Wed, 27 Jun, 2018 at 9:51 AM