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FAQ

What are the system requirements for running myViewBoard for Windows?
Here are our system requirements for myViewBoard on Windows: myViewBoard System Minimum Requirements Processor:  Intel Core i5 x86 CPU RAM: 8 GB ...
Fri, 18 Jan, 2019 at 9:44 AM
Which web browser is the best for running myViewBoard.com?
It is suggested that you use Google Chrome Browser with myViewBoard.com as most features are only available on Chrome.
Tue, 12 Jun, 2018 at 4:05 PM
Why is Chrome required?
myViewBoard uses WebRTC (Web Real-Time Communication) API to achieve screen sharing across various platforms such as Chromebook, PC, and Mac. Currently this...
Tue, 12 Jun, 2018 at 4:33 PM
What ports are required to be open for your firewall in order to run myViewBoard Ecosystem?
In order to use our myViewBoard Ecosystem, including our companion apps, properly on your network, please contact your IT department and ask them to do the...
Tue, 14 Aug, 2018 at 2:41 PM
Why can't I receive activation e-mail from myViewBoard.
In order to receive your activation email from "service@myviewboard.com", you should check the following: Your junk/spam mail folder         If ...
Mon, 16 Jul, 2018 at 4:29 PM
Which Android versions are supported on the myViewBoard app?
The myViewBoard app supports Android 5.0 and newer
Tue, 12 Jun, 2018 at 4:35 PM
Which iOS versions are supported on the myViewBoard app?
The myViewBoard app supports iOS 9.0 and newer.
Tue, 12 Jun, 2018 at 4:35 PM
What to do if I cannot find a participant in the cast moderation list?
Please follow below instruction to solve the issue: 1. Ask the participant to reconnect again 2. Turn off the casting function and turn it back on again, ...
Tue, 12 Jun, 2018 at 4:37 PM
What to do if a participant's screen can't be seen but only a black screen is visible on myViewBoard for Windows even the participant's in the cast moderation list?
Please follow below instrucitons to solve the issue. 1. Turn off the participant's connection then turn it back on again 2. Ask participant to reconn...
Sat, 7 Apr, 2018 at 5:51 PM
Why do I keep seeing error message "Access denied"?
You may be temporarily experiencing issues connecting to the internet or to our directory service servers.  Please check the following: 1. Make sure...
Sat, 7 Apr, 2018 at 7:37 PM