How can we help you today?General Questions
Ensure the projector is level and perpendicular to the screen, then use the built-in "Keystone" settings to square the image. When you see ...
Tue, 7 Apr, 2026 at 3:29 PM
Auto-shutdown is typically triggered by overheating protection. Ensure proper ventilation, clean the dust filters, and enable "High Altitude Mode"...
Tue, 7 Apr, 2026 at 3:35 PM
Access the "Projector Position" setting in the system menu to adjust the image based on your installation (Desktop, Ceiling, or Rear projection). ...
Tue, 7 Apr, 2026 at 3:42 PM
After replacing the Projector Lamp, resetting the lamp timer is highly recommended to help keep track of how long the lamp has been on. The Lamp Timer will ...
Fri, 20 Apr, 2018 at 5:39 PM
This is normal operation. It is either a temporary cooling phase (3–5 mins) or a result of the Network Standby feature being enabled. Detailed Explanation:...
Mon, 16 Mar, 2026 at 11:43 AM
If Netflix message shows "Please make some updates", please follow the steps below: Please make sure your Netflix application is download...
Thu, 16 Feb, 2023 at 2:49 PM
Adjust the image size by changing the "Throw Distance," rotating the "Zoom Ring," or using the "Digital Zoom" setting in the...
Tue, 7 Apr, 2026 at 4:17 PM
Use the "Projector Position" setting in the menu to flip or mirror the image according to your installation. Open Menu: Press the [Menu] but...
Tue, 7 Apr, 2026 at 4:22 PM
To clean the projector lens, do the following: Use a canister of compressed air to remove dust. If the lens is still not clean, use lens-cleaning paper...
Tue, 7 Apr, 2026 at 4:23 PM
Check all cable connections, verify the LED indicator on the AC adapter, and test a different wall outlet. Verify Connections: Ensure the power cord i...
Tue, 7 Apr, 2026 at 4:25 PM