Cause

This error may be due to any of the following:

  • The computer does not meet the minimum requirements for Signage Manager. The minimum requirements are:


Windows Vista, 7, 8, or 10 Operating System, 2.6 GHz CPU, DirectX 9, 2 GB of system memory, .NET Framework 4, and 20 GB hard drive space.


  • Windows is not updated.
  • Do not have full access to the folder: 

C:\Users\<username>\AppData\Local\Microsoft\Windows\ or C:\Users\<username>\AppData\Local\Temp\


Solution

To troubleshoot the issue follow the items below in order, after each item, restart the computer and try the installation again. If it fails, proceed to the next item listed:

  1. Confirm that Signage Manager is installed.
  2. Ensure that Windows is updated.
  3. Change the permissions and allow full access to:

C:\Users\<username>\AppData\Local\Microsoft\Windows\ or C:\Users\<username>\AppData\Local\Temp\



1. Ensure that "Hidden Files and Folders" are shown in Windows:

1.1. Open the Control Panel.
1.2. Search for and click on File Explorer Options to open the File Explorer Options pop-up.
1.3. In the View tab under the section Advanced settings, click Show hidden files, folders, and drives.
1.4. Click OK.


2. Open File Explorer and locate the folder mentioned above.


3. Right-click on the folder and select Properties. The Windows Properties pop-up window will appear.


4. Select the Security tab.


5. Click Edit..., the Permissions for Windows pop-up window will open.


6. On Group or user names, select the desired user.


7. Ensure that the Allow check box for Full control is checked, otherwise check it.


8. On the Permissions for Window pop-up window, click OK (if no changes were made) or Apply (if changes were made).


9. On the Windows Properties pop-up window, click OK (if no changes were made) or Apply (if changes were made).



If the above suggestions do not solve the issue, send the installation log file to the Technical Support Team by submitting a request: click here or visit: https://support.viewsonic.com/en/support/tickets/new



To generate the installation log file:


  1. Check the path where the .msi file is located, for example: 
    C:\Users\Downloads\Signage_Manager_Setup-3.0.1.87.msi
  2. Decide the path of the log, for example: 
    C:\Users\Documents\Signage_Manager_Setup-3.0.1.87.msi
  3. Open the Command Prompt in Admin mode.
  4. In the Command Prompt window type the following instructions and ensure the correct path to the .msi file and the log file is set: 
    msiexec /i Signage_Manager_Setup-3.0.1.87.msi /l*v 001.log